Director Property Management – London
£65,000 + car allowance + full benefits package
Ref:- SW 64058
This leading consultancy are looking to bring in a Director to head a team of 6 surveyors looking after a nationwide fund worth £12-13bn and growing. Most properties are high value and West End based although there is the odd Industrial estate across the UK.
The Role
- An experienced, client focused individual with excellent client management and team leadership skills. The role is a key member of the team working for our single, largest client comprising a portfolio of high value, mixed assets.
- Due to the high profile client and high value properties, the highest standards of client care and service delivery are an absolute necessity.
- The role will form part of the senior management team responsible for this instruction
- The individual will be responsible for the direct line management of 6 property professionals, one of whom is based outside London.
Responsibilities
- Effective and pro active line management of team and properties
- Responsible for the management co-ordination and team adherence to client KPI’s and targets
- Ensure full understanding of client requirements and priorities for self and team
- Undertake regular property inspections and prepare report for distribution to the Client and Client Services Director
- Preparation and attendance at key client meetings and issues auctioned following meetings
- Ensure the appropriate action is taken in response to any legal notice received in relation to a managed property
- Ensure credit control targets are met
- Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
- Ensure all fee invoices are raised in accordance with contracts and paid promptly
- Review and approve service charge budgets incorporating PPM works and/or recommendations as appropriate
- Review service charge cash flow and review budget v expenditure regularly in conjunction with the facilities managers
- Review and approve service charge reconciliations
- Identify and progress opportunities for cross selling projects within the company
- Ensure that tenant meetings are held as appropriate
- Ensure team action all forthcoming diary events
- Actively seek out opportunities for providing additional services to clients and prepare proposals for Client Service Director and line manager
- Actively involved new business pitches and presentations
- Review tenant applications and prepare client recommendations
- Be responsible for the management and continued development of team
- Chair regular team meetings
- Review performance plans and prepare appraisals and recommendations for direct report staff
- Participate in departmental business development activities
- Participate in departmental strategies/projects
- Negotiate and agree management contracts in conjunction with Senior Director
- Participate in Client Relationship Management activities as required
- Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FSA Insurance Business Compliance Manual
Experience
- Constant review and updating of knowledge of legislation relating to property management
- Ability to build and maintain client relationships
- Utilise knowledge of law relating to property management in order to make informed recommendations to the clients
- Understand the clients’ investment objectives and where applicable, implement and/or assist
- Recognise and progress opportunities for promoting additional services within the firm to clients
- Proactively create tailored solutions for clients
- Build and maintain tenant/customer relationships
- Understand and apply legal principles as appropriate
- Apply the principles of service charge management to ensure compliance with all regulatory and client/internal procedural requirements
- Understanding of VAT, banking and credit control methods
- Apply all firm procedures relating to work activities
- Build and maintain relationships with other disciplines within the firm
- Ability to use standard IT software such as Word, Excel and knowledge of accounting/information databases and the firm’s inhouse systems
- Awareness of principles relating to employee relations, legislation and HR policies
- Have the ability to be able to supervise and develop team members
- Obtain a full awareness of the department’s business plan and activities
- Experience to understand and be able to apply contents of management contracts
- Obtain an understanding and be able to manage the firms financial systems
- Ability to carry out effective presentations
To apply please email your up to date CV to simon.waller@juddfarris.co.uk quoting reference SW64058