What we do

One of the largest housing groups in the Midlands and East of England, Longhurst Group provides over 23,000 homes and delivers a wide range of care and support services.

Operating in 50 local authority areas, we have over 1,300 colleagues, 10 office bases and over 80 care and support locations.

Our customers are at the centre of everything we do and we intend to work even harder to identify what is most important to them and provide the support they need.

With a clear set of values that unite our Group, we put our customers first and work in collaboration with partners that share our ambition and vision to improve lives.

The Group already makes a positive difference to thousands of people’s lives, but we want to do even more.

That’s why we created our 2025 Improving Lives strategy; a long-term business plan that will guide the work we do over the next six years and beyond.

In May 2012, as part of the capital market issue and loan restructuring process, the Group established a special purpose funding arm to the business called Libra Treasury plc. This helps to help facilitate new borrowing arrangements.

We honour our promises and, in doing so, deliver homes and services with real social value.

Together, we tackle the challenging issues faced by our communities, focusing on delivering value-for-money to invest in homes and services that make a difference to the lives of the customers we serve.

How we are run

A charitable housing association registered as a community benefit society (Reg. No. 8009) and registered with the Regulator of Social Housing (No. L4277)

We are also a major provider of care and support services and a number of the care schemes we run are each registered with and regulated by the Care Quality Commission.

Our regulatory judgements on governance and viability have been consistently top-level (G1 and V1) with the most recent Regulatory Judgement of G1/V1 published in 2017 following an in-depth assessment further confirming our robust business and financial base.

Safeguarding our vision of ‘improving lives’ is our Board, which has responsibility for the overall management and performance of the Group and is supported by our Executive Management Team which, led by Julie Doyle our Chief Executive Officer, oversees the day to day management of the Group.

As a business with charitable and social purposes, we strive to be an ethical, transparent and accountable organisation. Each year we publish a Value for Money report to evidence that we are efficient in our spending, so that we are in a position to continue to invest in homes and communities, and in so doing, fulfil our social purpose. We also publish a breakdown of the categories of our expenditure as we wish to be transparent about how we spend our money.

Our customers are actively involved with us and scrutinise aspects of our delivery of customer services as well as participate in our customer editorial panel. Customer involvement is key to us improving our services and we support and train our customers to ensure they can play an active and effective role in helping and challenging management to continually improve our services.