Building Control Manager

ROLE PROFILE: SERVICE MANAGER (DELIVERER and PROVIDER) HC11

ROLE PURPOSE:

The purpose of the role is to provide leadership and management of the Building Control service to enable the delivery of service objectives through giving guidance and direction to staff to achieve the aims of the Economy and Place Directorate.

ACCOUNTABILITIES SPECIFIC TO THIS ROLE

(Identify any project management responsibilities)

Overall management and delivery of all activities relating to the Council’s responsibilities under the Building Regulations (Building Acts) in accordance with current legislation, policy and good practice.

Overall management and delivery of Building Control service performance to ensure that statutory and service plan targets are achieved and that the service remains competitive with private sector organisations.

Commence enforcement action in respect of non-compliant and unauthorised work under the Building Act and Building Regulations.

Commission effective working with regulatory and development services and assist in securing the implementation of development projects in line with the Council’s corporate priorities and other Council and Partnership plans and strategies.

Liaise and engage with high profile clients and commercial partners and maintain good working relationships.

Manage and lead the process of investigating and taking action in respect of reported dangerous structures both during and outside of working hours including attending any incidents where required on a 24-hour emergency callout basis. While in attendance make decisions as necessary to safeguard the public and emergency services.

Coordinate the process of issuing street names and numbers and ensure developments receive property addresses in a timely manner.

Ensure compliance by assessing and managing the process of Demolition Notices.

ACCOUNTABILITIES

1. Lead the service area(s) to deliver operating plans and contractual arrangements, focusing on the needs of the defined localities within Herefordshire.  
2. Plan, manage and monitor the use of available financial, physical and human resources, making efficiency savings as required.
3. Co-ordinate and integrate council resources to deliver both routine operations and to manage complex business issues and risks to meet agreed service standards.
4. Identify customer requirements to inform service specifications and the delivery of locality-based customer focused outcomes.
5. Act as a technical reference for the service and its customers, maintaining and applying an up-to-date knowledge of expertise area.
6. Identify better ways of doing things and make recommendations for wider improvements to policies, systems, practices and procedures.
7. Participate effectively and contribute to corporate programmes to help deliver change management and service improvements.
8. Manage others, setting clear goals, and deliver a coherent approach to staff development and training within the service area to continuously improve performance.
9. Establish and maintain good working relationships with internal colleagues, and represent the council on appropriate forums where required.
10. Understand and meet all required legislation and governance to deliver the required standards.

SKILLS, KNOWLEDGE & EXPERIENCE

• Experience of managing staff, budgets and service areas successfully in pursuit of challenging performance expectations.
• Qualified in area of professional expertise.
• Track record of effective service delivery in a public service environment.
• Experience of service and quality improvement methods and their implementation.
• Ability to identify trends and develop new concepts.
• Experience of managing networks in a partnership environment, including working knowledge of partnering/ contract management.
• Ability to analyse performance information and take appropriate action.
• An excellent professional, technical and developmental record in a relevant technical area that is public service focused, including relevant specialist knowledge over a range of procedures underpinned by theory, acquired through qualification to Qualifications & Curriculum Framework Level 5 for specialist knowledge and managerial knowledge or equivalent experience for both.

PERFORMANCE MEASURES

Employees and culture

• Employee engagement
• Co-operation
• Concept formation
• Change management

Relationships

• Influence
• Level of understanding by others of information provided
• Peer and partnership feedback

Customer Service

• Quality and timeliness of advice/ service provided
• Customer satisfaction/ service quality

Value for Money

• Cost reduction
• Service improvement

LEADERSHIP BEHAVIOURS

People – treating people fairly, with compassion, respect and dignity

Excellence – striving for excellence and the  appropriate quality of service, care and life in Herefordshire

Openness – being open, transparent and accountable

Partnership – working in partnership,  and with all our diverse communities

Listening – actively listening to, understanding and taking into account people’s views and needs

Environment – protecting and promoting our outstanding natural environment and heritage for the benefit of all.

Council values: I aim to put PEOPLE at the heart of everything we do.

STATUTORY DUTIES (service specific must be completed before the Role Profile is valid)

• Directions under specific sections of the Building Act 1984
• Building Regulations 2010 (as Amended)
• Building (local authority charges) Regulations 2010
• Public Health Act 1925: Sections 17-19, the Town and Improvement Clauses Act 1847: Sections 64-65 and the Public Health Act 1875