Residential Property Manager

International Real Estate Consultancy

Residential Property Manager. London, UK

Salary up to £50,000.00 plus benefits/bonus

Role Summary:

The Client

My client is a leading International Real Estate Consultancy, searching for a London based Residential Property Manager with 3-4 years UK residential management experience.

This role sits within the Asset Services Central London Team reporting directly to the Head of Residential Management.

In this role you will be responsible for the management of residential elements of a vibrant mixed-use portfolio for a prominent client. You will therefore be a crucial part of a wider team dedicated to this client, liaising closely to ensure consistently high service levels. This wider team includes Client Directors, Commercial Property Managers, site teams (Estate manager, Assistant Building Manager & Residential Estate Coordinator) and Client Accountants. The team also has access to administrative support.

This role is client facing and in addition to colleagues will involve regular liaison with clients, tenants, contractors and other property agents.

Key Responsibilities

Day to day management of the residential elements of West End mixed-use portfolio (mixed tenure – AST, Protected Tenants, Long Leaseholders, Head Leases, etc.) for a corporate client.

• Client reporting
• Tenancy Schedule/Database Maintenance
• Arrears
• Major works etc.
• Ongoing maintenance issues
• Attending regular client and project meetings as necessary
• AST
• Pre Tenancy works & liaising with letting agents
• Lease maintenance (change notes)
• Credit Control
• Rent Raising – checking and confirming monthly/quarterly rents
• Rent Reviews
• Rent deposit management
• Arranging access as and when required
• Liaising with Site teams for reactive works (flat and common areas)
• Working with site team on key handling and management
• Carrying out ‘Check outs’ at the end of a tenancy and agreeing and finalising deposit releases
• Point of contact for tenant, client, contractors & agents
• Fair Rent Application for protected tenants
• Health & Safety/Statutory compliance

Landlord & Tenant:

• Completion of Leasehold Enquires (pack) in a timely manner
• Dealing with applications for Licenses to Alter from Leaseholders
• Dealing with applications for sales, liaising with clients & solicitors
• Dealing with applications for leaseholder extensions
• Service charge
• Serving and managing Section 20 process/notices with clients and their surveyors
• Programming and specifying internal works (with client and estate manager)
• Agreeing S/C budgets with the commercial management & accounting team
• Compiling and sending out S/C budget packs
• Agreeing reconciliation

General

• Site meetings with tenants, contractors and client – majority of properties are located in West End and all within a short tube journey.
• Manage own fee raising and payment
• Out of hours calls – passing relevant works to contractor or site team

Skills Required

• 3-4 years UK residential management experience (including block management)
• AssocRICS/ARLA/ARMA or equivalent a benefit
• Able to build and maintain client relationships
• Maintain property management & legal knowledge in order to make recommendations to clients
• Understand and grow knowledge of clients’ investment objectives
• Understand the principles of lease structure and able to read and understand a range of leases
• Able to apply legal principles to tenant applications
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including terms of lease
• Understand VAT, banking and credit control methods
• Able to delegate, supervise and develop junior members of staff

Person Specification

• Excellent interpersonal skills, verbal and written
• Ability to prioritise and meet deadlines
• Maintains positive attitude
• Accurate with exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Sociable and outgoing, team player who deals effectively with colleagues and clients
• Flexible approach to work
• Understands and appreciates the importance of using discretion

For more details, please upload your CV and contact Alex Suzanne on 0203 745 7074.

Please note, not all of our opportunities are advertised. Please enquire on the number above, or email us at alex@varnomross.com and one of us will get back to you.

Varnom Ross – Doing things differently, for the benefit of all.