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Caseworker - Regional Valuation Unit

Valuation Office Agency (VOA)
£24,500 per annum
Closing date
1 Mar 2021
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Job Details



Birmingham, Bristol, Cambridge, Colchester, Harlesden, Hull, Liverpool, Manchester, Newcastle-upon-Tyne, Norwich, Nottingham, Southampton



Do you have a passion for public and customer services and want to make a difference? If so we would like to hear from you.

VOA values property for tax purposes. These taxes fund vital public services like schools, hospitals and welfare so you would be making a real difference to peoples’ lives.

We are an executive agency of HMRC with around 3,500 people and currently need people to carry out a range of data processing and administrative tasks to support the operational functions of the Valuation Office Agency.


Job description

Successful applicants will work within a Regional Valuation Unit and can be deployed to work across a range of Rent Officer Functions, Council Tax and Non Domestic Rating

Rent Officer Functions – This area covers collecting Lettings Information and maintaining relationships with agents, tenants and landlords. Registration of Fair Rent’s and carry out Rental Valuations for Housing Benefit purposes in England.

Council Tax – this area of our work deals with domestic properties such as flats and houses

Non Domestic Rating – this area covers business rates across all types of business properties from shops and warehouses to industrial units and pubs

We are looking for people who are self-motivated, can communicate well with a range of people, pay attention to detail and can use research and analytical skills in order to make sound decisions across these three business areas. Responsibilities include:

  • Using your research and analytical skills to interpret information and make judgements in order to make evidence based decisions on a range of cases across the three business areas. Work within current legislation and organisational policy and guidelines.
  • Be accountable for decisions made.
  • Research and assess casework to support Rent Officer Functions.
  • Direct contact with ratepayers/taxpayers and agents by phone or email.
  • Inputting and downloading of data into our computer systems.
  • Appear at Valuation Tribunal representing the Valuation Office - presenting evidence to the Tribunal members following discussions with taxpayers and/or agents where an agreement cannot be reached.
  • Build relationships by working closely with other Property Caseworkers, Researchers, and Inspectors and wider teams within the Valuation Office.
  • Comply with VOA security policy



We are looking for people who:
Have excellent communication and facilitation skills with the ability to engage and influence at all levels and to shape effective outcomes across a wide range of stakeholders

Have the ability to examine complex information and undertake detailed analysis to make accurate and informed decisions.

Have practical experience of effectively leading and delivering complex business change whilst successfully realising business benefits

Can understand and apply technology to achieve efficient and effective business and personal results.

Will take initiative and suggest ideas for business improvements, developing networks and to share feedback with others in a constructive manner.

Continually review requirements in projects and activity ensuring success and making ongoing improvements.

Have a good understanding of the links to other work areas and the external business environment.

Have good horizon scanning skills – the ability to identify and mitigate against future problems.

Essential Criteria

  • Have worked within the property industry. i.e. Worked within Estate Agents, within property market research, Council Tax, Housing Allowances, Non Domestic Business rates or any other property area.

Desirable Criteria

  • Hold a full driving license.
  • Are willing and able to travel. This is particularly important when dealing with Rent Officer Function matters
  • Be customer focused and have strong customer service skills.
  • Good at communicating with different people and listening.
  • Have a working knowledge of Microsoft Word, Excel and Outlook.



We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Delivering at Pace



We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a pension scheme.

Maternity, adoption or shared parental leave of up to 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks at full pay.


Further information

Further information and details on the application process can be found via the 'Apply' button.


We define value in terms of our people: high quality training, interesting and varied work, and a balance with life outside of work.

Our surveyors take on wide-ranging work with major social impact. We value millions of UK properties, from airports to zoos. Our work underpins the collection of over £50 billion each year to help fund public services. And while our focus is public, the mind-set and pace are distinctly business orientated.

Along the way, your personal development is properly structured, progression is actively supported, exceptional training is available, and some of the most experienced professionals in the industry are on hand to share their expertise. And while we work hard, we respect your work-life balance, with working conditions reflecting the best in the sector.

That’s our definition of value.

Defining Value through our people

Our people take on wide-ranging work with major social impact. We value millions of UK properties - from airports to zoos. Our work underpins the collection of over £51 billion of local government taxation, so it's vital in funding the UK's public services such as schools and hospitals.

We employ approximately 3,600 people, with 43 offices across England, Wales and Scotland. If you chose to build your career with us, we will continue to invest in you and develop your skills, so that we build on what we already do well and deliver more in the future. Over the past year we have supported over 300 of our people to gain professional qualifications in operational skills.

We offer structured personal development, progression opportunities, and exceptional training with some of the most experienced professionals in our industry who are on hand to share their expertise and support. While we work hard, we respect your work-life balance, with flexible working conditions reflecting the best in the sector.

We're committed to inclusion and our simple aim is to be a great organisation to work for, and we make sure to deliver on our promise to be an inclusive employer. That makes the Valuation Office Agency a place where you can bring your whole self to work. It's also somewhere you can achieve your potential.

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