FM Manager - Northamptonshire(FM/ Maintenance/ Hard Services/ M&E)
Purpose of role:
To lead and manage the Engineering and compliance team, own the hard services delivery, and put in place enhancements in line with good practice and legislative requirements. You need to input on the overall business plan for a education PFI contract, delivering total facilities management for hard services, for 5 secondary, 1 special need and 37 primary schools in the city of Northampton.
What will this role involve?
Develop and shape the contract hard services delivery plan in line with regional working closely with the Account Manager and contract team
Work with the Account Manager and account team to improve operational and financial performance on the account
Deliver / improve upon hard service delivery in a cost-effective format
Financial / Operations:
Manage the subcontract delivery working closely with the commercial manager to support savings on the P&L and balance sheet plan within the contract
Complete ownership of the Compliance delivery in line with both legislative and company requirements.
Work with the Account Manager and contract teams to develop, manage & deliver annual business objectives, plans and budgets
Manage overall contract performance, with regular site visits to ensure the delivery model is being implemented with the engineering team.
Provide the necessary data and interpret management information to monitor performance of the hard services delivery
Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness.
Ensure the account is a robust in terms of operational delivery
Manage supply chain to deliver service excellence and account profitability
Be accountable for health and safety culture within the hard services delivery model which ensures safe processes, procedures, and behaviours as well as continuous improvement through best practice activities
Ensure efficient management of the contract's resources; employees, fleet, suppliers and subcontractors
Ensure that business imperatives are clearly communicated and understood throughout the contract and to others, as appropriate
Customer / Market:
Responsible for specific client relationships (SPV, Authority, schools) with regular review of contract performance in hard service delivery, also own the close out of issues raised by SPV.
Provide reports to demonstrate performance
Support and implement a culture of customer centricity across all staff
Inspire confidence within the Client and customer base to develop business opportunities
People / Organisation:
Lead a team to deliver the contract agenda
Provide dynamic leadership for a staff in your reporting line, motivating people from diverse backgrounds in multiple roles to deliver excellent service to our Client, customer, and end users
Manage people, specifically 15 direct reports, providing them direction, development, guidance, and support whilst ensuring their performance is at or above the acceptable standard
Support and reflect the culture within the business
Lead on succession planning for the contract and contribute to regional succession planning
Ensure a culture of complete compliance
What are we looking for?
Able to take and be accountable for decisions within the contract for hard services
Customer Relationship Management
IT and Data analysis skills
Ability to understand and implement commercial contracts
Delivers tangible financial performance in terms of hard services delivery showing good business/commercial acumen within a contract
Has clear understanding of industry and market
Demonstrates ability to implement and meet targets set by account manager
Has proven ability to manage, develop and motivate teams
Demonstrates well-developed communication, relationship management and influencing skills
Delivered against a business plan/objective - including holding responsibility for the management of resources
Managed a business improvement or change management project
Experience of managing health and safety
Able to demonstrate complete compliance across the contract
Shows commitment to and upholds values
Able to implement and support a customer-centric approach
Demonstrates good behaviours and acts as a role model for the Account
Visible felt leadership
Environmental awareness for mangers
NEBOSH / IOSH managing safely
Behavioural health and safety
Mechanical or Electrical Qualified or Building qualification
Natural Gas or Fridge Gas qualified would be an advantage
What makes this role unique?
You will be responsible for improving and then maintaining the performance on a PFI contract delivering total facilities management for 43 schools in Northampton that has a further 15 years to run.
What you'll get in return
Salary £47 k + Car
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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