Senior Facilities Manager

FM Manager - Northamptonshire(FM/ Maintenance/ Hard Services/ M&E)

Purpose of role:

To lead and manage the Engineering and compliance team, own the hard services delivery, and put in place enhancements in line with good practice and legislative requirements. You need to input on the overall business plan for a education PFI contract, delivering total facilities management for hard services, for 5 secondary, 1 special need and 37 primary schools in the city of Northampton.

What will this role involve?
Strategy:
 Develop and shape the contract hard services delivery plan in line with regional working closely with the Account Manager and contract team
 Work with the Account Manager and account team to improve operational and financial performance on the account
 Deliver / improve upon hard service delivery in a cost-effective format


Financial / Operations:
 Manage the subcontract delivery working closely with the commercial manager to support savings on the P&L and balance sheet plan within the contract
 Complete ownership of the Compliance delivery in line with both legislative and company requirements.
 Work with the Account Manager and contract teams to develop, manage & deliver annual business objectives, plans and budgets
 Manage overall contract performance, with regular site visits to ensure the delivery model is being implemented with the engineering team.
 Provide the necessary data and interpret management information to monitor performance of the hard services delivery
 Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness.
 Ensure the account is a robust in terms of operational delivery
 Manage supply chain to deliver service excellence and account profitability
 Be accountable for health and safety culture within the hard services delivery model which ensures safe processes, procedures, and behaviours as well as continuous improvement through best practice activities
 Ensure efficient management of the contract's resources; employees, fleet, suppliers and subcontractors
 Ensure that business imperatives are clearly communicated and understood throughout the contract and to others, as appropriate


Customer / Market:
 Responsible for specific client relationships (SPV, Authority, schools) with regular review of contract performance in hard service delivery, also own the close out of issues raised by SPV.
 Provide reports to demonstrate performance
 Support and implement a culture of customer centricity across all staff
 Inspire confidence within the Client and customer base to develop business opportunities




People / Organisation:
 Lead a team to deliver the contract agenda
 Provide dynamic leadership for a staff in your reporting line, motivating people from diverse backgrounds in multiple roles to deliver excellent service to our Client, customer, and end users
 Manage people, specifically 15 direct reports, providing them direction, development, guidance, and support whilst ensuring their performance is at or above the acceptable standard
 Support and reflect the culture within the business
 Lead on succession planning for the contract and contribute to regional succession planning
 Ensure a culture of complete compliance


What are we looking for?
 Able to take and be accountable for decisions within the contract for hard services
 Customer Relationship Management
 IT and Data analysis skills
 Ability to understand and implement commercial contracts
 Delivers tangible financial performance in terms of hard services delivery showing good business/commercial acumen within a contract
 Has clear understanding of industry and market
 Demonstrates ability to implement and meet targets set by account manager
 Has proven ability to manage, develop and motivate teams
 Demonstrates well-developed communication, relationship management and influencing skills
 Delivered against a business plan/objective - including holding responsibility for the management of resources
 Managed a business improvement or change management project
 Experience of managing health and safety
 Able to demonstrate complete compliance across the contract
 Shows commitment to and upholds values
 Able to implement and support a customer-centric approach
 Demonstrates good behaviours and acts as a role model for the Account
 Visible felt leadership
 Environmental awareness for mangers
 NEBOSH / IOSH managing safely
 Behavioural health and safety
 Mechanical or Electrical Qualified or Building qualification
 Natural Gas or Fridge Gas qualified would be an advantage

What makes this role unique?
You will be responsible for improving and then maintaining the performance on a PFI contract delivering total facilities management for 43 schools in Northampton that has a further 15 years to run.

What you'll get in return

Salary £47 k + Car
Pension



What you need to do now
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