Head of Maintenance

Role - Head of Maintenance 
Norwich
Hybrid Working
£77,424 + £7,743 Car Allowance

Joshua Robert are working with a large Housing Association based in the East of England who have a newly created Head of Maintenance role.

The role will manage the delivery and improvement of the responsive repairs and maintenance service to achieve performance expectations of both the customer and the organisation.

Key activities for the role are;
• To lead performance management, budgetary control and quality control to all aspects of the responsive maintenance programme.
• To lead and develop the workforce to deliver an excelleexcellent/professionals service to BHA tenants.
• To oversee the Technical Specialists who cover: 
The Cleaning and Estate Services teams, and Electrical and Gas reactive maintenance.
• To liaise with internal and external stakeholders in all aspects of the service, representing the client at site, board, panel, tenant forums, to suppliers, contractors and members of professional and technical bodies, resolving issues and managing complaints to a satisfactory conclusion.
• Ensuring compliance with regulatory standards and applicable legislation
• To assist with formulating goals and plans for the directorate, being part of the directorate and departmental management teams
• To work closely with the Health and Safety Team to ensure that safe systems of work are in place and that requirements of health and safety legislation are met • To work in partnership with the Assistant Director (Housing) to develop a cohesive approach to local delivery across repairs and housing specialisms. • To work closely with the Assistant Director (Asset) to support and complement the cyclical and planned maintenance programmes.
• Effective management of existing and potential risks and relevant action to take, with contribution to the risk management strategy.
• Apply effective change management processes that deliver agreed project objectives and support business change.
• Main point of contact for business continuity in respect of repairs and maintenance.
• Together with the Assistant Director (Housing), Assistant Director (Asset) and the Business Improvement Adviser, to handle complaints at Stage 1, as well as supporting other managers and team leaders in resolving informal expressions of dissatisfaction.

To discuss this role in more detail, please contact Paul Jones - 07878996877 - paul.jones@joshuarobert.co.uk