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Senior Operations Manager

British Heart Foundation
Dual - Any British Heart Foundation Office & Home
£58,000 - £61,000 + £3,800 car allowance p/a + benefits
Closing date
12 Feb 2023

All Locations: Dual - Any BHF office & home

Salary Details: £58,000 - £61,000 + £3,800 car allowance p/a + benefits

Hours Per Week: 35

Closing Date: 12 Feb 2023

Vacancy type: Permanent

The opportunity

We have an exciting opportunity for a Senior Operations Manager to join our growing Property Development team.

As Senior Operations Manager you’ll be responsible for the full range of building surveying services relating to the development and maintenance of the leasehold retail estate ensuring these services are managed and delivered to a standard of excellence.

You will directly manage the building surveying team, setting clear objectives, monitoring performance, and ensure that all safety and professional working standards and practices are adhered to.

Responsible for managing and maintaining the portfolio of projects, directorate plan and relevant performance reporting, you’ll ensure the team’s ambition to provide an excellent service to our retail colleagues.

This role will develop, implement and review development, refurbishment, maintenance and lease exit strategies, policies and practices. You will also have responsibility for setting and managing annual budgets.

Working arrangements

This is a blended role, where your work will be dual located between your home and nearest British Heart Foundation (BHF) office (London, Claygate (Surrey), Northampton, Birmingham, Edinburgh, Belfast, Cardiff or Leeds).

Excited by the role, but not sure you tick every box? You may need a little more help balancing your work and home life, so please feel free to explore the flexibility you may need with us at the application or interview stage.  

About you

With a professional building / construction management qualification (MRICS, MCIOB), you’ll have extensive experience of all key aspects of traditional building surveying disciplines.

You’ll have sound technical knowledge of all legislation relating to the fit out and occupation of leasehold retail premises including; Building Regulations, Planning, CDM, Fire Safety Order, Health & Safety and Asbestos and have previous experience of delivering / managing reactive repairs, cyclical repairs and planned maintenance programmes.

With excellent communication skills you’ll have the ability to build strong working relationships. Innovative, you’ll have the ability to influence and drive change. You’ll be a team player and with previous line management experience able to lead and motivate your team.

About us

When it comes to retail, we are leaders in the sector. We have over 700 stores across the UK and ongoing expansion plans. We serve 60 million customers each year. We’ve regularly delivered annual profits of up to £30 million that fund pioneering research into heart and circulatory diseases. We couldn’t do it without our people who run a seamless operation, get a kick out of finding brilliant products, and deliver a first-rate customer service.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.


To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

Please note interviews will be held over Microsoft Teams.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

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