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Surveying Quality Manager

e.surv Chartered Surveyors
Strong Basic + Car + Incentives + PLC Benefits
Closing date
17 Jul 2024

Job Details

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

The Surveying Quality Manager will work as part of the wider Technical and Quality teams who assist the Head of Quality in providing advisory services to internal stakeholders. The role will involve active monitoring of surveyor technical compliance and provision of technical guidance to the business and suppliers.

Regular national travel may be required with presence in the Kettering Office (NN15 6PP) to suit business needs.

Main Accountabilities

  • Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams.
  • Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
  • Work with the Project Team as a subject matter expert on internal products.
  • Attending regular internal meetings.
  • Monitor and react to industry news and policy changes.
  • Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
  • Create and issue regular guidance to internal stakeholders.
  • Answer internal technical and policy queries within SLA agreement.
  • Support Learning and Development in creating learning material for internal compliance.
  • Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support.
  • Contribute to audit and quality compliance.
  • Input on contracts, with relation to SME lead on B2C Products.
  • Support with internal risk reports and dashboards used across the business.
  • Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
  • Contribute to quarter end, month end and key milestone reporting.
  • Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.

Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role)


  • Detailed knowledge of RICS “Red Book” requirements.
  • Knowledge of current trends and emerging issues in residential surveying and valuation.
  • Proven practical expertise in completing a wide range of valuation and survey instructions.


  • Experience in residential surveying and valuation market.
  • Understanding of the end-to-end mortgage origination process.


  • Minimum AssocRICS, (MRICS. FRICS desirable).
  • Valuer Registration Scheme accreditation


If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Mike Brett on 07767 100622 or – alternatively apply with your CV and covering letter for a quick response.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.


e.surv Chartered Surveyors is the country's largest provider of residential valuation services. That means we do more valuations for lenders than any other surveyor in the UK. To put it into numbers we complete one valuation every four minutes.

We're part of the LSL Property Services PLC Group of companies, which includes household names YOUR MOVE and Reeds Rains, as well as the mortgage broker network First Complete. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

Our business started in 1987, when e.surv was part of General Accident, but wasn't formally separated as a business from the Estate Agency division until 1992. in 1999 we rebranded from GA Valuations to become e.surv Chartered Surveyors. With the dawn of the new millennium we took our first internet booking, and since then we've been tracking and reporting everything online.

It wasn't until 2004 when e.surv, and sister company, YOUR MOVE left Norwich Union to create LSL Property Services PLC, which has continued its expansion through the acquisition of Reeds Rains Estate Agency, Homefast Property Lawyers, St Trinity Asset Management (formerly Halifax Corporate Services) and Templeton LPA. In 2006 LSL Property Services was listed on the UK Stock Exchange in a £220m floatation.

As a business, we have remained profitable despite experiencing the worst conditions in the UK housing market for over 25 years, and in 2010 and 2012 we were voted the Valuer / Surveyor of the Year at the Mortgage Strategy Awards, since then we have amassed a list of awards including the “Mortgage Solutions” Equity Release Valuer of the Year award, two years in succession 2014/2015..

Our most recent achievements are in the development of a revolutionary iPad Surveyor reporting software. Exciting times at e.surv – come and take a look for yourself.


Company info
Orion House
NN15 6PP

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